itil certification training kerala

ITIL Training Course Content & Syllabus

If you are looking for Certified ITIL Training in Kerala Pinnacle Training India is the best place to learn. Pinnacle Training India offers ITIL training with Real time project.

ITIL narrates processes, procedures, tasks, and checklists which are not organization-specific, but it is applicable by an organization for establishing integration with the organization's plan of action, delivering value, and maintaining a minimum level of capability. It allows the organization to establish a baseline from which it can plan, apply, and measure. It is used to signify compliance and to measure development.

This customisable framework defines how Service Management is applied within an organisation. It also arrange with international standard, ISO 20000.

  • Concept of Good practice & ITIL
  • Concept of a service
  • Concept of service management
  • Process model & characteristics
  • Role & definition of RACI model
  • Service management technology & automation
  • Key activities of the Service Lifecycle stages
  • The Service Lifecycle
  • Utility and Warranty
  • ITIL library
  • Functions, Roles and Processes of IT governance
  • Process structure
  • IT financial management
  • Demand management
  • Service portfolio management
  • Service catalogue management
  • Supplier management
  • Availability management
  • The service desk
  • Request fulfilment